Meeting accessibility needs is paramount to Aberystwyth Cliff Railway. We want everyone to enjoy their time with us, so we’re doing everything we can to make our attractions and facilities accessible to all. To that end, if you or your party have any needs that aren’t obviously catered for, please contact us on 01970 617642, and we’ll be happy to make sure your needs are met.
Pre-booking:
Although it is not necessary to pre-book, it does help to contact us in advance if you have any special requests.
Accessible parking:
Situated to the left of the lower station, we have a small car park for adapted vehicles, however, this is for patrons only, and is also first come first serve. Should it be full, there is also a public pay and display car park 300 meters away on North Road.
Accessibility ramps and carriages:
Access is via paved ramp, and each carriage has a designated compartment with 830mm wide doors for wheel chair users, with our staff on hand to help passengers should the need arise. Please ask if you require further assistance.
As your safety is paramount, when negotiating the ramp, please:
- don’t hesitate to inform staff if you have any concerns about using the ramp.
- remove any bags or attachments that could affect your mobility aid’s stability, our staff can assist you to get any luggage safely on the train.
- manage your speed, so as not to collide with other passengers or obstacles.
- be aware of other passengers, who are not always alert to the needs of wheelchair and scooter users.
- carefully line your mobility aid up at the bottom or top of the ramp, and proceed steadily and carefully in a straight line when on the ramp.
- do not rush your manoeuvre, even if others are waiting to board the train.
- do not attempt to turn until your mobility aid is clear of the top or bottom of the ramp.
- encourage companions to allow staff to carry out any assistance on the ramp.
- board forwards and alight backwards if in a wheelchair, scooter users should board and alight facing forwards.
- if the design of your wheelchair, or particular safety features, mean you feel it is safer to alight the train facing forwards then please let the member of rail staff assisting you know.
If you have any queries regarding accessibility and your visit to us, please don’t hesitate to get in touch, our telephone number is 01970 617642, or if you prefer you can email us at [email protected].
